Refund policy
At FURLESS, we want you to shop with confidence. We offer a 30-day commercial money-back guarantee from the date you receive your order, in addition to any mandatory consumer rights that may apply under applicable law.
Nothing in this policy is intended to exclude, restrict, or reduce any legal rights that cannot lawfully be waived.
1. 30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return under our commercial return policy.
To start a return, contact us at:
Please include:
- Your full name
- Order number
- Reason for the return
- Photographs or other supporting information when relevant
Once your request has been reviewed, we will send you the appropriate return instructions.
Please do not return any product without contacting FURLESS first and receiving return instructions.
Because FURLESS is advertised as a product customers may try during the guarantee period, reasonable use for the purpose of testing the product will not automatically make the product ineligible for return.
However, we may refuse returns involving products that have been deliberately damaged, misused, excessively damaged through improper use, or used in a manner inconsistent with their intended purpose.
Where reasonably possible, returned products should include the items and accessories originally supplied with the order.
2. Refunds Under Our 30-Day Guarantee
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued to the original payment method used for the purchase.
Our goal is to process approved refunds within 10 business days after approval.
After the refund has been issued, your bank, credit card issuer, PayPal, Shopify Payments, or other payment provider may require additional time to reflect the funds in your account.
Where applicable law establishes a different mandatory refund period, the legally required period will apply.
3. Return Shipping Costs
For voluntary returns made under our 30-day commercial guarantee, return shipping costs are generally the responsibility of the customer unless FURLESS expressly states otherwise.
FURLESS will cover return or replacement costs where required by applicable law or where the return is caused by:
- A defective product
- A damaged product
- An incorrect product
- Missing items
- An error attributable to FURLESS
Customers must follow the return instructions provided by our support team before sending any product.
4. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at:
Please include your order number and, when possible, photographs or videos showing the issue.
We will review the case and provide an appropriate solution.
Depending on the circumstances and applicable law, this may include:
- Replacement
- Full or partial refund
- Reshipment of missing items
- Another appropriate remedy
Your statutory rights relating to defective or non-conforming products are not limited by our 30-day commercial guarantee.
5. Order Cancellations
You may request cancellation of an order by emailing:
We will make reasonable efforts to cancel your order if it has not yet entered preparation, fulfillment, or shipping processing.
Our estimated preparation time is:
2–4 business days
Once an order has entered fulfillment or shipment processing, we may no longer be able to stop it.
If we cannot cancel the shipment, you may request a return after receiving the order in accordance with this policy and any applicable consumer rights.
If a cancellation is successfully completed before shipment, the applicable amount will be refunded to the original payment method.
6. Order Processing and Shipping Times
Our current estimated delivery schedule is:
Order preparation: 2–4 business days
Shipping transit: 6–9 business days
The estimated total time from placing the order to delivery is therefore approximately:
8–13 business days
These are estimated timeframes and are not guaranteed delivery dates.
Delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Carrier delays
- Customs procedures
- Weather conditions
- Public holidays
- High order volumes
- Transportation disruptions
Any mandatory consumer rights relating to delayed or failed delivery remain unaffected.
7. Exchanges
If you would like to request an exchange, contact:
Depending on the circumstances, we may ask you to return the original product and place a new order.
If the exchange relates to a defective, damaged, or incorrect item, we will provide the appropriate solution in accordance with applicable law.
8. Lost or Undelivered Orders
If your tracking information shows an unusual delay or your order has not arrived within a reasonable period after the estimated delivery window, contact us at:
We will review the available shipping information and, where appropriate, contact the carrier or provide the solution required under the circumstances.
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional reshipping costs may apply where legally permitted.
9. Digital Bonuses and Free Guides
Some FURLESS purchases may include free digital content such as ebooks, guides, checklists, or other downloadable materials.
Free digital bonuses do not reduce or restrict any mandatory rights relating to the physical product purchased.
Where digital content has no separate purchase price, it does not carry an independent cash refund value.
Where mandatory laws regarding digital content apply, those legal requirements will take priority.
10. United States Customers
FURLESS primarily markets its products to customers in the United States.
Our 30-day commercial guarantee applies in addition to any mandatory rights that may apply under federal, state, or local consumer protection law.
Consumer protection rules may differ between U.S. states.
If applicable law grants a customer rights that are more favorable than those provided by this policy, the mandatory legal rights will prevail.
11. European Union Customers
If FURLESS sells products to consumers in the European Union or European Economic Area, those customers may have additional statutory rights.
Where applicable, consumers purchasing goods online generally have a 14-day legal right of withdrawal, subject to the conditions and exceptions established by applicable law.
This statutory right exists independently from the FURLESS 30-day commercial guarantee.
A customer may communicate their decision to withdraw by contacting:
Where legally permitted and properly disclosed, the customer may be responsible for the direct cost of returning goods following a statutory withdrawal.
Mandatory rights relating to defective or non-conforming products remain unaffected.
12. Customers in Spain
For purchases subject to Spanish consumer law, all mandatory rights provided by Spanish and European Union legislation will apply.
The FURLESS 30-day money-back guarantee is a commercial guarantee and does not replace or reduce any statutory guarantee or legal remedy relating to defective or non-conforming goods.
Where Spanish law grants greater protection than this commercial policy, Spanish mandatory law will prevail.
13. Customers in Mexico
If FURLESS sells products to consumers located in Mexico, applicable provisions of the Ley Federal de Protección al Consumidor and other mandatory consumer protection regulations may apply.
Any mandatory rights relating to cancellation, revocation, warranties, defects, replacements, refunds, compensation, or other consumer remedies will apply independently from the FURLESS 30-day commercial guarantee.
14. Other International Purchases
Where FURLESS sells products outside the United States, mandatory consumer protection laws applicable to the customer's purchase may provide additional rights.
Our 30-day commercial guarantee applies in addition to those rights wherever legally permitted.
If mandatory local law provides greater protection to the customer, the mandatory local law will prevail.
International shipments may also be subject to customs procedures, duties, import taxes, or other charges imposed by the destination country where applicable.
15. How to Contact Us
For returns, refunds, cancellations, damaged products, incorrect orders, missing items, exchanges, shipping issues, or other questions related to your purchase, contact:
FURLESS Customer Support
Email:
furlessshelp@gmail.com
Phone:
+34 631 185 282
Please do not send products to our business address or any other address unless our support team has first provided you with specific return instructions.
16. Business Information
Trade Name:
FURLESS
Business Owners:
Martí Caselles Pascual — DNI 53399429F
Raul Oliva Barreira — DNI 54484342X
Business Address:
Passeig de Pasqual Ingla 14
25700 La Seu d'Urgell
Lleida, Spain
Email:
furlessshelp@gmail.com
Phone:
+34 631 185 282
FURLESS is operated from Spain and may sell products to customers in the United States and other international markets.
17. Mandatory Consumer Rights
Nothing contained in this policy is intended to waive, exclude, limit, or reduce any mandatory consumer right provided by applicable law.
If any provision of this policy conflicts with a mandatory legal rule applicable to a particular purchase, that mandatory legal rule will prevail.
The FURLESS 30-day money-back guarantee is an additional commercial benefit and does not replace statutory rights relating to defective, damaged, incorrect, or non-conforming products.