Shipping policy
At FURLESS, we work to prepare and deliver your order as quickly and reliably as possible.
This Shipping Policy explains the general shipping conditions applicable to orders placed through our online store.
1. Shipping Destinations
FURLESS currently ships primarily to:
- United States
We may also offer shipping to:
- Spain
- Other European Union countries
- Mexico
- Other international markets
Shipping availability for a specific address will be shown during checkout.
We reserve the right to expand, limit, or modify available shipping destinations for future orders.
Nothing in this policy limits any mandatory consumer rights that may apply in the customer’s country or jurisdiction.
2. Order Processing Time
Once your order has been successfully placed and payment has been confirmed, we normally require:
2–4 business days
to process, prepare, and hand the order over to the applicable shipping carrier.
Processing time begins after the order and payment have been successfully confirmed.
Business days generally do not include Saturdays, Sundays, or public holidays.
Processing may occasionally take longer during:
- High-demand periods
- Special promotions
- Sales events
- Product launches
- Public holidays
- Unexpected operational circumstances
If a significant issue affects a specific order, we will make reasonable efforts to contact the customer using the information provided during checkout.
3. Estimated Shipping Transit Time
Once your order has been processed and shipped, the usual estimated transit time is:
6–9 business days
This period begins after the order has completed processing and has been handed over to the shipping carrier.
4. Estimated Total Delivery Time
Taking both processing and shipping transit into account, the usual estimated total delivery time is approximately:
8–13 business days
Calculated as follows:
Order processing: 2–4 business days
Shipping transit: 6–9 business days
These are estimated timeframes and not guaranteed delivery dates.
Delivery times may vary depending on factors including:
- Destination
- Shipping carrier
- Order volume
- Public holidays
- Customs procedures
- Weather conditions
- Transportation disruptions
- Other circumstances outside our reasonable control
Any mandatory consumer rights relating to delivery remain unaffected.
5. Business Days
For purposes of this policy, business days generally exclude:
- Saturdays
- Sundays
- Public holidays
- Days on which the applicable shipping carrier does not normally process or deliver shipments
Public holidays may vary depending on the country, state, region, and shipping provider.
6. Order Tracking
Where tracking is available, customers may receive:
- A tracking number
- Tracking link
- Shipping status update
- Other equivalent tracking information
after the order has been processed and shipped.
There may be a short delay between the creation of a tracking number and the carrier’s first tracking update.
This does not necessarily mean the package has not been shipped.
7. Shipping Address
Customers are responsible for providing complete and accurate shipping information before completing an order.
This may include:
- Recipient name
- Street address
- Apartment or unit number
- ZIP or postal code
- City
- State or province
- Country
- Telephone number
- Any other information reasonably required for delivery
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to update the address if the order has not yet been processed or shipped.
Once fulfillment has begun or the package has been handed to the carrier, it may no longer be possible to change the shipping address.
8. Incorrect or Incomplete Addresses
If a package cannot be delivered solely because the customer provided an address that was:
- Incorrect
- Incomplete
- Insufficient
- Invalid
we will make reasonable efforts to help resolve the issue.
Where legally permitted, additional costs associated with:
- Reshipping
- Return to sender
- Address correction
- Additional carrier handling
may be charged to the customer if the issue was caused exclusively by inaccurate information supplied by the customer.
This does not apply where the failed delivery is attributable to FURLESS or where applicable law requires us to bear the cost.
9. Delivery Delays
Delivery times are estimates unless a specific guaranteed delivery date has been expressly provided.
Delays may occur due to circumstances including:
- High order volume
- Carrier disruptions
- Severe weather
- Public holidays
- Customs inspections
- Logistics issues
- Government restrictions
- Strikes
- Force majeure
- Other events outside our reasonable control
These circumstances do not remove any mandatory rights available to customers.
If you believe your order is experiencing an unusual delay, contact:
10. Orders Not Received
If the estimated delivery period has passed and you still have not received your order, contact:
We will review the available tracking and shipping information and, where appropriate, contact the applicable carrier.
If the shipment is confirmed as lost or delivery cannot be completed for a reason for which FURLESS is legally responsible, we will provide the appropriate remedy.
11. Lost Packages During Transit
The risk of loss during shipment will be handled in accordance with applicable law.
Where Spanish or European Union consumer law applies, the risk of accidental loss or damage generally remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, receives physical possession of the goods.
For customers in the United States or other jurisdictions, any mandatory consumer protections applicable to loss during transit will continue to apply.
If an order is lost during shipping arranged by FURLESS, we will investigate the issue and provide the appropriate solution where required.
12. Orders Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Confirming that the shipping address is correct
- Checking with other household members
- Checking common delivery locations around the property
- Checking with neighbors, reception, or building management where applicable
- Contacting the shipping carrier where appropriate
If you still cannot locate the package, contact:
We will review the situation and take reasonable steps to investigate.
A carrier marking a package as “delivered” does not automatically eliminate any consumer rights that may apply if there is evidence that the delivery was not completed correctly.
13. Orders Containing Multiple Products
Some FURLESS offers may contain multiple products, including:
- Multiple FURLESS units
- Bundle products
- Promotional gifts
- Accessories
- Digital bonuses or ebooks
Depending on fulfillment arrangements, items from the same order may be shipped:
- Together in one package
- In multiple separate packages
Separate packages may arrive on different days.
Where separate tracking numbers are available, customers may receive more than one tracking number.
No additional shipping charges will be imposed unless they were properly disclosed and accepted before purchase where required by law.
14. Digital Products and Bonuses
Digital ebooks, guides, checklists, or other downloadable content do not require physical shipping.
They may be delivered through:
- Download link
- Digital access page
- Other electronic methods
Digital delivery may occur independently from the shipment of physical products.
Failure to receive a digital bonus does not necessarily mean that the physical order has not been shipped.
If you experience an issue accessing digital content, contact:
15. Shipping Costs
Applicable shipping costs will be displayed during checkout before the customer completes the purchase.
Customers will not be charged additional shipping fees that were not properly disclosed where applicable law requires prior disclosure.
FURLESS may offer promotions such as:
FREE SHIPPING
These promotions may be limited by:
- Specific products
- Bundles
- Minimum order value
- Geographic area
- Promotional period
- Market
Applicable conditions will be displayed with the promotion or during checkout.
16. Free Shipping Promotions
Where an FURLESS offer expressly states:
FREE SHIPPING
the customer will not be charged for the standard shipping service included in that promotion, provided the published conditions are met.
Free shipping promotions may exclude:
- Express or premium shipping
- Remote locations
- Special delivery areas
- Certain international destinations
where these limitations are clearly disclosed before purchase.
17. Cancellation Before Shipment
You may request cancellation by contacting:
We will make reasonable efforts to cancel the order if it has not yet entered:
- Preparation
- Fulfillment processing
- Shipment processing
Once fulfillment or shipment processing has begun, it may no longer be technically possible to stop the order.
This does not limit any return, refund, warranty, withdrawal, or consumer rights that may apply after delivery.
18. United States Customers
FURLESS currently markets primarily to customers in the United States.
Shipping conditions may vary depending on the destination state, shipping carrier, and available logistics services.
Nothing in this policy is intended to waive or restrict any mandatory consumer protection rights available under applicable federal, state, or local law.
Where mandatory U.S. law provides greater protection than this policy, the mandatory law will prevail.
19. Spain and the European Union
Where Spanish or European Union consumer law applies, FURLESS will comply with applicable delivery requirements.
Unless another delivery period has been agreed, applicable European consumer law generally requires goods to be delivered without undue delay and within the legally required period.
Our standard estimated timeframe is:
2–4 business days of processing
plus
6–9 business days of shipping transit
for an estimated total of:
8–13 business days
Mandatory rights relating to delayed or failed delivery remain unaffected.
20. International Shipping and Customs
International orders may be processed through carriers or logistics providers located in different countries.
Depending on:
- Origin
- Destination
- Order value
- Product characteristics
international shipments may be subject to:
- Customs inspections
- Import procedures
- Duties
- Taxes
- Tariffs
- Customs clearance delays
Where legally required, FURLESS will provide information before purchase regarding charges that are known or reasonably determinable.
Customs procedures may cause delays outside our direct control.
21. Customers in Mexico
If FURLESS sells products to customers in Mexico, all mandatory rights under the Ley Federal de Protección al Consumidor and other applicable consumer laws will continue to apply.
FURLESS will provide any legally required information relating to:
- Shipping
- Delivery
- Purchase conditions
- Applicable costs
This policy does not limit mandatory rights regarding:
- Delivery
- Complaints
- Cancellations
- Returns
- Guarantees
- Refunds
22. Other International Markets
Where FURLESS ships to other countries, this Shipping Policy applies subject to any mandatory consumer protection laws applicable to the transaction.
Where applicable local law gives the customer greater protection, the mandatory local rule will prevail.
23. Returns
Returns are governed by our:
Return & Refund Policy
FURLESS currently offers a commercial:
30-Day Money-Back Guarantee from the date the product is received.
This commercial guarantee is additional to any mandatory consumer rights.
To request a return, contact:
Do not send any product back until you have received return instructions.
24. Products Damaged During Shipping
If your product arrives:
- Damaged
- Broken
- Defective
- Incomplete
- Different from what you ordered
contact us as soon as reasonably possible at:
We recommend including:
- Order number
- Description of the problem
- Photographs of the product
- Photographs of the packaging where useful
We will review the issue and provide the appropriate remedy in accordance with applicable law.
25. Bundles and Promotional Gifts
Where an offer includes:
- Additional FURLESS units
- Free units
- Accessories
- Promotional gifts
- Digital ebooks or guides
these items may be delivered together with the main product or separately.
A physical promotional item shipped separately may arrive on a different day.
Digital gifts may be delivered electronically and do not need to wait for the physical order to arrive.
26. Customer Support
For help regarding:
- Order processing
- Order status
- Tracking
- Delays
- Deliveries
- Lost packages
- Address errors
- Damaged products
- Other shipping issues
contact:
furlessshelp@gmail.com
27. Business and Contact Information
FURLESS
Business Owners:
Martí Caselles Pascual — DNI 53399429F
Raul Oliva Barreira — DNI 54484342X
Business Address:
Passeig de Pasqual Ingla 14
25700 La Seu d'Urgell
Lleida, Spain
Email:
furlessshelp@gmail.com
Phone:
+34 631 185 282
28. Mandatory Consumer Rights
Nothing in this Shipping Policy is intended to exclude, reduce, or limit any mandatory consumer rights provided by applicable law.
If any provision of this policy conflicts with a mandatory consumer protection rule applicable to a specific purchase: