Terms of service
1. General Information and Seller Identification
These Terms of Service govern access to, browsing of, and use of the website and online store operated under the trade name FURLESS, as well as purchases of physical products and, where applicable, digital content offered through the store.
For purposes of these Terms, “FURLESS,” “we,” “us,” and “our” refer to the operators of the business:
Trade Name: FURLESS
Business Owners:
Martí Caselles Pascual — DNI 53399429F
Raul Oliva Barreira — DNI 54484342X
Business Address:
Passeig de Pasqual Ingla 14
25700 La Seu d'Urgell
Lleida, Spain
Email:
furlessshelp@gmail.com
Phone:
+34 631 185 282
FURLESS uses Shopify technology to operate certain technical aspects of its online store.
Shopify provides the e-commerce infrastructure but is not the seller of FURLESS products. The sales contract is entered into between the customer and FURLESS.
2. Scope of Application
These Terms apply to visitors using our website and customers purchasing products or content through FURLESS.
FURLESS currently markets its products primarily to customers in the United States.
We may also sell to customers in Spain, the European Union, Mexico, or other countries in the future.
Where a purchase is made from another jurisdiction, these Terms will not limit any mandatory consumer protection rights that apply to the transaction.
3. Acceptance of These Terms
By accessing our website or placing an order through FURLESS, you agree to these Terms and to any other applicable policies published on our website.
These may include:
- Privacy Policy
- Cookie Policy
- Shipping Policy
- Return & Refund Policy
- Legal Notice
- Other notices or policies published on our website
Nothing in these Terms requires a consumer to waive rights that cannot legally be waived.
4. Eligibility to Purchase
You must have the legal capacity required to enter into a binding contract under the laws applicable to you.
If you are under the legal age required to enter into contracts in your jurisdiction, purchases must be made by or with the authorization of a parent or legal guardian.
FURLESS products are not restricted adult products.
5. Customer Information
To process an order, we may request information such as:
- Full name
- Shipping address
- Billing address
- Email address
- Telephone number
- Information required to process payment
You agree to provide accurate, complete, and current information.
You are responsible for checking the shipping address carefully before completing your order.
If incorrect information supplied by you affects delivery, we will make reasonable efforts to assist, subject to applicable legal rights and responsibilities.
Personal information will be processed in accordance with our Privacy Policy.
6. FURLESS Products
FURLESS primarily offers reusable pet-hair removal products and related accessories intended to help remove pet hair from clothing and compatible textile surfaces.
Our products may include:
- Reusable pet-hair removers
- Multipacks or bundles
- Accessories
- Promotional gifts
- Digital ebooks or guides
- Other pet-care or home-care products added in the future
We make reasonable efforts to describe and display our products accurately.
However, minor visual differences may occur due to:
- Screen settings
- Lighting
- Photography
- Normal manufacturing variations
- Texture
- Color representation
These minor variations do not affect any consumer rights where a product is materially different from what was advertised or otherwise fails to conform to applicable requirements.
7. Product Use
FURLESS products must be used reasonably and in accordance with their intended purpose and any instructions supplied.
Results may vary depending on factors such as:
- Type of pet hair
- Fabric or surface
- Amount of hair present
- Condition of the product
- Method of use
The product should not be used on surfaces where friction, moisture, or the material of the roller could cause damage.
Customers should use reasonable care and, where appropriate, test the product on a small or inconspicuous area first.
8. Product Availability
All orders are subject to availability.
Although we make reasonable efforts to keep inventory information accurate, a product may occasionally become unavailable after an order has been placed.
If we are unable to fulfill your order, we will notify you and provide an appropriate solution, which may include a refund.
9. Ordering Process
Customers must follow the checkout process displayed on our website.
Before submitting an order, you will normally have the opportunity to review:
- Products
- Quantities
- Variants
- Price
- Discounts
- Shipping costs
- Delivery address
- Applicable taxes or other charges
Once an order is successfully placed, you will receive an order confirmation where required.
We reserve the right, where legally permitted, to refuse or cancel an order for legitimate reasons including:
- Product unavailability
- Payment authorization failure
- Suspected fraud
- Manifest pricing errors
- Illegal or abusive use of the website
- Legal restrictions preventing fulfillment
If we cancel a paid order for a reason not attributable to the customer, the appropriate amount will be refunded.
10. Order Cancellation
To request cancellation, contact us as soon as possible at:
We will make reasonable efforts to cancel an order if it has not entered preparation, fulfillment, or shipping processing.
Our estimated order preparation period is:
2–4 business days.
Once an order enters fulfillment or shipping processing, cancellation may no longer be technically possible.
This does not remove any return, refund, warranty, or consumer rights that may apply after delivery.
11. Prices
The price applicable to your order is the price displayed during checkout.
Before completing your purchase, the store will display applicable information regarding:
- Product price
- Discounts
- Taxes
- Shipping charges
- Other known charges payable by the customer
FURLESS may change prices for future orders at any time.
Price changes will not ordinarily affect orders that have already been validly completed.
12. Compare-at Prices, Discounts, and Promotions
FURLESS may offer:
- Sale prices
- Compare-at prices
- Percentage discounts
- Bundle offers
- Buy-one-get-one promotions
- Free products
- Cart discounts
- Limited-time offers
Promotions may be limited by:
- Time
- Availability
- Quantity
- Market
- Product
- Promotional code
- Specific product combination
Promotional purchases retain the consumer rights required by applicable law.
13. Bundles and Promotional Offers
FURLESS may offer promotional bundles such as:
Buy 1, Get the 2nd 50% Off
or:
Buy 2, Get 2 FREE
The exact products, quantities, prices, and conditions applicable to each promotion will be displayed on the relevant product page or during checkout.
Where a physical item is provided as a promotional gift as part of a bundle, we may reasonably require that item to be returned if the entire bundle is voluntarily returned under our commercial return policy, where permitted by law.
14. Obvious Pricing or Technical Errors
Despite reasonable efforts to maintain accurate information, technical or typographical errors may occur.
Where there is an obvious and recognizable pricing error, we may, where permitted by law:
- Notify the customer
- Offer the opportunity to continue at the correct price
- Cancel the affected order and refund the amount paid
Nothing in this section permits us to change an existing contract unilaterally where prohibited by law.
15. Payment Methods
Available payment methods will be displayed during checkout.
By submitting payment, you represent that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers.
FURLESS does not necessarily store full bank card information.
16. Taxes
Taxes will be charged where required based on applicable law, customer location, and the nature of the transaction.
The total amount payable will be displayed before the order is submitted where legally required.
17. Shipping and Delivery Times
FURLESS currently estimates:
Order preparation: 2–4 business days
Shipping transit: 6–9 business days
Estimated total delivery time is therefore approximately:
8–13 business days
unless a different timeframe is disclosed on the product page or during checkout.
These timeframes are estimates rather than guaranteed delivery dates.
18. Shipping Delays
Delivery may occasionally be affected by circumstances including:
- Carrier delays
- High shipping volumes
- Weather conditions
- Customs procedures
- Public holidays
- Government restrictions
- Transportation disruptions
- Events outside our reasonable control
Where delays occur, FURLESS will handle the situation in accordance with applicable law.
19. Delivery and Risk of Loss
Consumer rights relating to loss or damage during shipment will apply according to the law governing the relevant transaction.
Where Spanish or European Union consumer law applies, risk of accidental loss or damage generally remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, receives physical possession of the goods.
Nothing in these Terms reduces mandatory protections that apply to customers in other jurisdictions.
20. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you discover an error after placing an order, contact:
as soon as possible.
We will attempt to correct the address if fulfillment has not progressed too far.
Once an order has been transferred to the carrier, an address change may no longer be possible.
Additional costs caused solely by incorrect or incomplete information supplied by the customer may be charged where legally permitted.
21. International Orders and Customs
FURLESS may sell internationally.
Depending on the destination, an international shipment may involve:
- Customs procedures
- Import duties
- Local taxes
- Tariffs
- Customs clearance
- Other import-related charges
Where required by law, FURLESS will provide available information about charges that are known or reasonably determinable before purchase.
This provision does not limit mandatory consumer rights in the destination country.
22. 30-Day Commercial Money-Back Guarantee
FURLESS offers a:
30-Day Money-Back Guarantee from the date the order is received.
This is a commercial benefit offered in addition to mandatory consumer rights.
The complete conditions are contained in our Return & Refund Policy.
To request a return, contact:
Do not send a product back until you have received return instructions.
23. Statutory Withdrawal Rights — European Union
Where FURLESS sells to consumers in the European Union or European Economic Area and the statutory right of withdrawal applies, consumers generally have a 14-day withdrawal period for distance purchases.
For goods, the period generally begins when the consumer, or a third party designated by them, receives physical possession of the goods.
This statutory right exists independently from our 30-day commercial guarantee.
To exercise an applicable withdrawal right, contact:
Further conditions are explained in our Return & Refund Policy.
24. Defective, Damaged, Incorrect, or Incomplete Products
If you receive a product that is:
- Defective
- Damaged
- Incomplete
- Different from what you ordered
contact:
We recommend providing:
- Order number
- Description of the issue
- Photographs or videos where useful
Depending on the circumstances and applicable law, an appropriate remedy may include:
- Replacement
- Refund
- Partial refund
- Reshipment
- Other legally required remedy
25. Legal Warranty and Commercial Guarantee
Our 30-day money-back guarantee is a commercial guarantee.
It does not mean that your statutory product rights only last 30 days.
Products remain subject to any mandatory conformity, warranty, defect, or consumer protection rights established by applicable law.
Where FURLESS makes a specific commercial promise regarding a trial period or guarantee, that promise will be applied according to its published terms.
26. Refunds
Refunds are governed by our Return & Refund Policy.
Where legally required, refunds will normally be returned to the original payment method unless another method is validly agreed.
Your bank, card issuer, or payment provider may require additional time after a refund has been issued before the funds appear in your account.
27. Digital Content and Free Guides
FURLESS may offer digital materials including:
- Ebooks
- Guides
- Checklists
- Downloadable educational materials
These may be provided for a fee or as promotional bonuses.
Where digital content is provided free as part of a physical-product promotion, the digital bonus does not reduce mandatory rights relating to the physical goods purchased.
Where specific consumer-law rules apply to immediately delivered digital content, those rules will be respected.
28. Digital Content License
Unless otherwise expressly stated, digital materials supplied by FURLESS are licensed for:
Personal and private use only.
You may not, without authorization:
- Resell them
- Redistribute them
- Publish them publicly
- Commercialize them
- Make them publicly available
- Sell modified versions
- Distribute them on a large scale
This restriction is subject to any mandatory exceptions established by applicable intellectual property law.
29. Intellectual Property
Content owned by or licensed to FURLESS may include:
- Trade name
- Brand
- Logo
- Product photography
- Videos
- Graphics
- Illustrations
- Written copy
- Digital guides
- Ebooks
- Advertising materials
- Website layouts
- Other creative content
Such content may be protected by intellectual property or industrial property rights.
Unauthorized commercial reproduction, distribution, exploitation, or modification is prohibited.
Rights belonging to Shopify or other third parties remain the property of their respective owners.
30. Permitted Use of the Website
You agree to use our website lawfully.
Prohibited conduct includes:
- Fraud
- Unauthorized access
- Introduction of malware
- Identity impersonation
- Unlawful data extraction
- Intentional interference with website operation
- Infringement of third-party rights
- Illegal or abusive automated activity
FURLESS may take reasonable measures to protect the website from unlawful or fraudulent use.
31. Customer Accounts
Where customer accounts are available, users are responsible for protecting their login credentials.
You should notify us if you become aware of unauthorized account use.
Accounts may be restricted or suspended where there are reasonable indications of:
- Fraud
- Abuse
- Illegal activity
- Serious violation of these Terms
32. Reviews and User-Generated Content
Customers may be able to submit reviews, comments, photographs, or other content.
Users must not submit material that is:
- Illegal
- Fraudulent
- Defamatory
- Misleading
- Infringing on intellectual property
- Invasive of privacy
- Malicious or technically harmful
FURLESS may moderate content where there is a legitimate reason to do so.
Customer photographs or videos will not be reused for advertising where legal authorization is required unless a sufficient legal basis or permission exists.
33. Third-Party Tools and Service Providers
FURLESS may rely on third parties for services including:
- Shopify
- Payment processing
- Analytics
- Logistics
- Customer service
- Hosting
- Integrated applications
These providers may operate under their own policies and terms.
Nothing in this section excludes any responsibility that FURLESS must legally bear toward consumers.
34. Shopify
FURLESS uses Shopify as its e-commerce technology platform.
Shopify is not the seller of FURLESS products.
The sales contract is between the customer and FURLESS.
The handling of personal information involving Shopify will be addressed in our Privacy Policy where applicable.
35. Third-Party Links
Our website may contain links to third-party websites or services.
Once you leave the FURLESS website, third-party terms and privacy policies may apply.
FURLESS does not necessarily control those external services.
36. Privacy
Personal information will be handled according to our Privacy Policy.
Depending on the customer and transaction, applicable privacy laws may include:
- The EU General Data Protection Regulation (GDPR)
- Spanish data-protection legislation
- Applicable U.S. state privacy laws
- Other applicable privacy regulations
37. Cookies
Our store may use cookies and similar technologies.
Where applicable law requires prior consent for non-essential cookies, such consent will be requested.
Further information should be provided in our Cookie Policy or cookie settings.
38. FURLESS Liability
FURLESS will remain responsible for obligations that cannot legally be excluded.
To the maximum extent permitted by applicable law, we will not be responsible for losses caused exclusively by:
- Clearly improper product use
- Deliberate disregard of reasonable instructions
- Illegal acts by the customer
- Intentionally false information supplied by the customer
- Events qualifying legally as unavoidable or outside our reasonable control
Nothing in these Terms excludes liability that consumer law prohibits us from excluding.
39. Customer Responsibility
Customers may be responsible for damage caused by unlawful or fraudulent conduct attributable to them.
Nothing in this clause imposes disproportionate obligations on consumers or limits mandatory rights.
40. Force Majeure
Neither party will be liable where applicable law validly recognizes a force majeure event or unavoidable circumstance outside that party's reasonable control.
Where such an event affects an order, FURLESS will communicate with the customer and take appropriate measures.
41. Changes to These Terms
FURLESS may update these Terms because of:
- Legal changes
- Operational changes
- Technological developments
- New products
- New markets
- New website functionality
The version ordinarily governing an order will be the version in force when the purchase was completed.
Later changes will not retroactively reduce legally acquired consumer rights where prohibited.
42. Severability
If any provision of these Terms is found invalid or unenforceable, that will not automatically invalidate the remaining provisions.
Where possible, the affected provision will be interpreted in a manner consistent with applicable law.
43. No Waiver
Failure by FURLESS to immediately exercise a contractual right does not necessarily constitute a waiver of that right.
This provision does not permit us to avoid mandatory deadlines or restrict legally protected consumer rights.
44. United States Customers
FURLESS currently markets primarily to customers in the United States.
Applicable federal, state, and local consumer laws may provide additional rights.
Nothing in these Terms is intended to waive a right that cannot legally be waived.
Where mandatory U.S. law applicable to a transaction provides the customer with greater protection, that law will prevail.
45. European Union and Spain
Where FURLESS sells products to consumers in Spain or another European Union country, applicable EU and national consumer laws will continue to apply.
This may include mandatory rights relating to:
- Distance selling
- Withdrawal
- Delivery
- Product conformity
- Refunds
- Price transparency
- Privacy
Our commercial policies operate in addition to those mandatory rights.
46. Customers in Mexico
If FURLESS sells products to consumers in Mexico, consumers will retain any mandatory rights granted by the Ley Federal de Protección al Consumidor and other applicable regulations.
These rights may relate to:
- Cancellation or revocation
- Returns
- Complaints
- Replacement
- Refund
- Product warranties
- Compensation
Our 30-day commercial guarantee is additional to any such mandatory rights.
47. Other International Markets
Where FURLESS sells to consumers in other countries, these Terms apply subject to mandatory consumer protection laws governing the relevant transaction.
If applicable mandatory law provides the consumer with greater protection than these Terms, the mandatory law will prevail.
48. Governing Law
Because FURLESS is operated from Spain, these Terms are generally governed by Spanish law.
However, this choice of law does not deprive consumers located in another jurisdiction of mandatory legal protections that apply to their purchase.
49. Dispute Resolution and Jurisdiction
If you have a complaint or dispute, we encourage you to contact:
so that we can attempt to resolve the matter directly.
Where the customer qualifies as a consumer, any court proceedings or dispute-resolution mechanisms will be subject to the mandatory jurisdiction rules applicable to the transaction.
Nothing in these Terms requires a consumer to waive access to a court, authority, or remedy that the law gives them.
50. Priority of Mandatory Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or reduce mandatory consumer rights.
If a provision of these Terms conflicts with a mandatory consumer-protection rule applicable to a particular transaction:
the mandatory legal rule will prevail.
51. Contact Information
For questions regarding:
- Orders
- Products
- Shipping
- Cancellations
- Returns
- Guarantees
- Refunds
- Privacy
- These Terms
please contact:
FURLESS
Business Owners:
Martí Caselles Pascual — DNI 53399429F
Raul Oliva Barreira — DNI 54484342X
Address:
Passeig de Pasqual Ingla 14
25700 La Seu d'Urgell
Lleida, Spain
Email:
furlessshelp@gmail.com
Phone:
+34 631 185 282